All orderers have the following right of cancellation.
Right of cancellation& sample cancellation form
Please note that sales are regarded as final for any products which are producted to your individual specifications (e.g. processing of clients’ images, special formats, special type of finishing). Such customised products are excluded from the right to cancel according to § 312, Paragraph 2, No. 1 of the German civil code.
Information regarding your cancellation right
Right of cancellation
You have the right to cancel this contract without reason within fourteen days.
The cancellation policy lasts 14 days from:
1) The day on which you / or a third party named by you who is not the shipping service / take/takes the goods into possession, if you ordered one item or multiple items in a single order, and the item(s) arrive(s) in a single delivery
2) The day on which you / or a third party named by you who is not the shipping service / take(s) the final goods into possession in the event that multiple items from a single order are shipped separately.
To exercise your right to cancel, you must inform COGNOSCO Fotokunst GbR, (Kaiser-Friedrich-Str. 65, 10627 Berlin-Charlottenburg, Deutschland, Tel: +49 30 27 87 93 50, e-mail to service[at]cognosco.de) of your decision to cancel in a clear, written statement (by letter, fax, or e-mail, for instance). You may also use our sample cancellation form, but are not required to do so:
The deadline for the right to cancel will be met as long as your statement indicating you will be exercising the right to cancel is sent within the allotted cancellation period.
COGNOSCO Sample cancellation form
Download cancellation form here (PDF)
Cancellation Terms and Process
Should you cancel the sale contract, we are to refund all payments received from you, including shipping costs (with the exception of additional costs from selecting a different type of delivery than the standard, cost-effective shipping we offer) promptly - at the latest, within 14 days of our receipt of the statement indicating your cancellation. Refunds will be credited back to the original payment method, unless otherwise expressly agreed upon. We can withhold the refund until such time as we have received the returned goods or until you have provided proof of their return shipment, whichever comes first. You are to promptly send the goods back; at the very latest, this must be done within 14 days of the days you inform us of the cancellation. This deadline is met as long as the return shipment of goods is sent out within the allotted period.
For orders you shall bear the direct costs for returning goods.
You are only responsible for decreases in the value of goods if, after inspecting their condition, properties, and functionality, the decrease in value can be traced back to your improper handling of the goods.